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Delivery Policy

 

Delivery Condition Details – Sadek Music

At Sadek Music, we strive to provide a seamless and efficient delivery experience for our customers. Please review the following delivery conditions for a smooth shopping experience:

 

1. Delivery Locations

  • Within the UAE: We offer free delivery on all orders within the UAE.

  • GCC Countries: A discounted shipping rate of 80% off is applied for deliveries to GCC countries (Saudi Arabia, Oman, Qatar, Bahrain, Kuwait).

  • International Shipping: We offer international shipping to selected countries. Shipping costs and times vary based on destination and will be calculated at checkout.

 

2. Delivery Timeframes

  • UAE Deliveries: Typically take 1-3 business days.

  • GCC Deliveries: Orders to GCC countries may take 5-7 business days depending on customs clearance.

  • International Deliveries: International shipping times vary from 7-14 business days depending on the destination and local customs processes.

 

3. Shipping Partners

We work with trusted courier services including Aramex, DHL, and FedEx to ensure your order is delivered safely and on time.

 

4. Order Tracking Only for international shipments.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order's progress until it reaches your doorstep.

 

5. Packaging and Handling

All orders are carefully packaged to ensure your musical instruments and accessories arrive in perfect condition. For fragile items, we provide additional protective packaging.

 

6. Shipping Fees

  • UAE: Free on all orders.

  • GCC: Shipping discounts of 80% on selected items.

  • International: Shipping costs will vary depending on the size, weight, and destination.

 

7. Customs and Duties

  • GCC Countries: Customs duties are generally applicable.

  • International Deliveries: Please note that international orders may be subject to additional customs fees, duties, or taxes imposed by the destination country. The customer is responsible for any such charges.

 

8. Failed Deliveries

If delivery is attempted but unsuccessful due to an incorrect address or no one being available to receive the package, our delivery partner will make up to two more attempts before returning the package to us. Additional shipping charges may apply for re-delivery.

 

9. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a refund, and cover the return shipping costs for any faulty or incorrect items.

 

10. Returns and Exchanges

Please refer to our Return & Refund Policy for details on how to return or exchange your order.